WWC-40019 Trying To Modify Root Page Or Create New Page Groups

The information in this document applies to:

Portal - Version: 9.0.4.0
This problem can occur on any platform.

Errors

WWC-40019

Symptoms

1. Login Portal fails without any error
2. Create a new pagegroup, after apply, got the message error:
Error: Could not open web cache connection. (WWC-40019) attempting to modify root page
3. Edit the Root Page, try to make any modification into the layout or anything, got the same error.
4. Invalidation and administration ports are correctly configured.
5. Run cachseed.sql script does not make any difference

Cause

Web Cache Host Settings information from Portal GUI is incorrectly configured.

Fix

- Go to the Builder
- Go to the Administer Tab
- Into the Services portlet --> Global Settings
- Go to the Cache Tab
- Be sure the Web Cache Host Settings are properly configured
Host Name
Invalidation Port
Administration Port
- Apply the changes

It should work without restart services neither logout from Portal. Just go back to navigator and try to create or modify a page.