How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)

Summary: This document explains how to remove and reinstall McAfee Consumer products using the McAfee Consumer Products Removal tool. This option should only be used after you remove your McAfee product through Add/Remove Programs.

 

Affected Suites:

Affected Products:

Affected Operating Systems:

Total Protection
Internet Security Suite
PC Protection Plus
VirusScan Plus
Wireless Protection
 

AntiSpyware
Data Backup
Personal Firewall
Privacy Service
QuickClean
SecurityCenter
SiteAdvisor
Anti-Spam
SpamKiller
VirusScan
Wireless Protection
 

Windows 2000
Windows XP
Windows Vista
 

Note: This tool (previously named MCPR2.EXE) is not compatible with Microsoft Windows 98 or ME.

Description

Running the McAfee Consumer Product Removal tool (MCPR.exe) removes all 2005, 2006, 2007, and 2008 versions of McAfee consumer products.

Solution

IMPORTANT: If your McAfee products were preinstalled by the manufacturer of your computer, please make sure to activate your McAfee subscription before uninstalling. Reinstalling from a CD or download will only install your McAfee consumer applications, but may not recover your paid subscription term information.

 

Step 1 - Uninstall your McAfee consumer products using Add/Remove Programs in the Windows Control Panel

Windows 2000/XP

1. Click Start, Settings, Control Panel.
2. Double-click Add or Remove Programs.
3. Select the McAfee SecurityCenter product.
4. Click Remove and follow the steps provided.

Windows Vista

1. Click Start, Search, type Programs and Features, and click Go.
2. Double-click Programs and Features.
3. Select the McAfee SecurityCenter product.
4. Click Uninstall and follow the steps provided.

Step 2 - Download and run MCPR.exe

1. Download the removal tool from:
   
   http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
   
    
2. Click Save and save the file to a folder on your computer.
3. Navigate to the folder where the file was saved.
4. Make sure all McAfee windows are closed.
5. Double-click MCPR.exe to run the removal tool.
   
   Note: Windows Vista users must right-click MCPR.exe and select Run as Administrator.
   
    
6. Restart your computer after receiving the message CleanUp Successful.
   
   Your McAfee product will not be fully removed until the system is restarted.

If the message Cleanup Unsuccessful is displayed, follow the steps below to view and save your MCPR log files for analysis by Technical Support.

Saving troubleshooting logs

1. On the Cleanup Unsuccessful notification dialog, click View Logs.
2. Your troubleshooting logs will open in a Notepad window. Click File, Save As, and save the file to your Desktop. Name the file MCPR_date.txt (for example: MCPR_Jan10_08.txt).
3. Contact McAfee Technical Support and provide the log file to your technician for troubleshooting.

When all McAfee products are removed from your computer, continue to Step 3.

Step 3 - Reinstall your McAfee Products

Note: Please refer to the instructions from the partner you purchased your McAfee consumer product from, or reinstall using the partner links below.

• If you purchased your software directly from McAfee, go to https://home.mcafee.com/Secure/Protected/Login.aspx to log in and download your software. 
   
• AT&T users should go to https://uversecentral1.att.com/uvp/myhome/mam/ISS/
   
• Comcast users should go to http://security.comcast.net/ 
   
• Cox users should go to http://www.cox.net
   
• DELL users should go to https://us.mcafee.com/root/login.asp?affid=105
   
• Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370
   
• eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365
   
• MSN users should go to http://membercenter.msn.com 
   
• AOL users should search on keyword: Safety (http://daol.aol.com/safetycenter). On the AOL Safety & Security page, click Download Now.