Working with Microsoft Dynamics™ CRM 4.0

          Published :    February 27, 2008    Accompanying Media :       Author :   

Mike Snyder; Jim Steger (Sonoma Partners)

   Language :    English    Length :    640 Pages    Level :    All Levels    ISBN 13 :    9780735623781    Technology :    Microsoft Dynamics CRM 4.0    ISBN 10 :    0-7356-2378-3    Format :    Paperback    List Price :    $ 49.99    Overview Companion Content About The Author

About The BookCustomizeMicrosoft Dynamics CRM for your business—with or withoutprogramming.Get a practical introduction to Microsoft Dynamics CRM—nowupdated for Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is avalue-packed customer-relationship management (CRM) solution for small-and mid-market businesses. The latest version adds workflow managementcapabilities, and can be delivered as an on-demand service throughMicrosoft® Office Live. With topics that include developing newfunctionality, designing implementations, and integrating Microsoft CRMwith other business applications—including Microsoft Office Outlook®,Microsoft Office InfoPath®, and Microsoft SharePoint® Products andTechnologies—this is one of the only books written for both developersand those who implement business solutions. Authored by experiencedpractitioners, this book provides case studies, integration andperformance guidelines, and toolsets—the information you need to helpyou create successful CRM solutions. This book also explains how tomaintain Microsoft Dynamics CRM 4.0, making it of interest to ITprofessionals who support Microsoft Dynamics CRM 4.0 users. And powerusers will learn how to customize individual Microsoft Dynamics CRM 4.0experiences. This book includes sample data and code samples on the Web.

About Mike Snyder; Jim Steger (Sonoma Partners)MikeSnyder and Jim Steger are cofounders and principals at Sonoma Partners,a consulting firm specializing in Microsoft Dynamics CRMimplementations. Mike is recognized as one of the industry’s leadingCRM experts and participates in the Microsoft Dynamics Partner AdvisoryCouncil. As a Microsoft Certified Professional, Jim architected and ledmultiple award-winning Microsoft Dynamics CRM deployments, includingcomplex enterprise integration projects. Microsoft recognized SonomaPartners as the Global Microsoft Dynamics CRM Partner of the Year bothin 2003 and 2005. Other Books By Mike Snyder

• Programming Microsoft Dynamics® CRM 4.0
• Microsoft Dynamics® CRM 4.0 Step by Step
• Working with Microsoft Dynamics™ CRM 3.0

Other Books By Jim Steger

• Programming Microsoft Dynamics® CRM 4.0
• Microsoft Dynamics® CRM 4.0 Step by Step
• Working with Microsoft Dynamics™ CRM 3.0