Unable To Void The Payment Of A Prepayment Invoice

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Goal

The option to Void the payment of a Prepayment Invoice is not available.

Query The Payment in the Payments Workbench, Click Actions.

Notice Void Check Box is Grey.

 

Solution

Before one is able to Void a Payment of a Prepayment Invoice that prepayment must not be applied to any other invoice.

Unapply the Prepayment and then Void the Payment of the Prepayment.