度假体验大调查

Overcrowded transport and airport queues top the list of frustrations experienced by people travelling on holiday.

在人们的度假体验中，路途过于拥挤和机场排长队位列“度假烦恼榜单”之首。

A poll by a consumer body found the journey to and from their destination as the main gripe followed by difficulties getting between home and the airport, port, train or coach station.

某消费机构开展的最新调查发现，人们抱怨最多的是往返于自己家和目的地之间的交通，接下来的是从家中到机场、港口、火车站或汽车站的麻烦。

Of the 5,003 consumers surveyed, more than half (53%) had no frustrations with any aspect of their holiday experience.

 

 

在5003位受访者中，超过半数（53%）的人对他们的度假体验的任何一方面都不感到失望。

For those who holidayed in the UK, the satisfaction level increases with 60% finding no reason for complaint.

在英国度假的受访者当中，满意度有所上升，有60%的人认为没有理由抱怨。

But this still leaves 2,300 people who did have grumbles, and more than a third of these mentioned the journey to and from the destination.

但是，仍有2300人有所抱怨，这些人中超过三分之一提到了往返目的地之间的旅途。

“The most common Web-related grievance was the issue of hidden costs or surcharges not shown in the original price, followed by the fact that booking online took too long,” it said.

该机构称：“最常见的与网络有关的抱怨是隐性费用或在原价中没有显示的附加费问题，接下来是在线预订费时过长。”

For those using an operator or agent to book, common problems included the final cost being more expensive than expected, unclear terms and conditions and unhelpful staff.”

对于通过旅游运营商或代理商预订的用户，最普遍的问题包括最终价格比预期昂贵、条款不清晰以及工作人员不够乐于助人。

For those flying on holiday, the biggest concerns were uncomfortable airline seats and delayed or cancelled flights.

对于乘飞机度假的人而言，最大的担忧是飞机座位不舒适，以及航班延误或取消。

Lengthy airport queues, poor food outlets and delays at baggage reclaim were also highlighted.

研究还强调了机场排长队等候、食品店不好以及行李提取延误等问题。

One of the most common complaints was that visitor attractions were overcrowded, badly managed or had long queues, according to the study.

调查还指出，人们最普遍的抱怨是旅游景区过分拥挤、管理不善或需要排长队。

Extra charges levied when picking up a hire car on holiday was also highlighted as an annoyance.

另外一项令人恼怒的事，是在度假租车领取车辆时被收取额外费用。