Agent Login–Level and DN-Level Options
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[agent-greeting]
Default Value: NULL
设置座席的欢迎词
[capacity]
Default Value: 0
设置trunk指定的网关的负载能力
[capacity-group]
Default Value: <DN name>
组名称一样的trunk类型的DN负载能力相同
examle1:DN of type Trunk with the Number Cisco-8340
[TServer]
capacity=200
prefix=8340
Cisco-8340这个DN对应的网关负载能力是200呼叫
example2:DN of type Trunk with the Number Cisco-8340
[TServer]
capacity=200
capacity-group=Cisco-GW
prefix=8340
DN of type Trunk with the Number Cisco-8341
[TServer]
capacity-group=Cisco-GW
prefix=8340
按照例子2的设置,Cisco-8340和Cisco-8341 trunk的呼叫最大数量都是200
[contact]
Default Value: No default value
指定SIP Endpoint IP address.这个option 对于stand-alone的配置没有意义。
当SIP Endpoint 发送REGISTER到SIP Server,并且请求被接受,SIPServer使用SIP中的contact信息作为来更新或者创建DN的Annex选项卡中的contact 信息
URI的格式是:
[sip:][number@]hostport[;transport={tcp/udp}]
where:
sip:可选
number:DN号码.这个基本上不会再配置
hostport:host(主机名或者IP Address):port(端口号)
transport:default is UDP
[customer-greeting]
Default Value: NULL
与agent-greeting可以共同使用,都配置的话都会播放
[make-call-rfc3725-flow]
Default Value: 2
设置make-call按照rfc3725中描述的方式号码
*参数在DN参数refer-enable设置成false时有效
[no-answer-action]
Default Value: none
none,notready,logout
[no-answer-overflow]
Default Value: none
none,recall,release,default
[no-answer-timeout]
Default Value: Same as value in corresponding global option
0-600
[oos-check]
Default Value: 0
Valid Values: 0–300(in seconds)
SIPserver检测device out-of-service的时间
当oss-check设置并且timeout时间到,没有收到respones,SIPServer将视该device的状态outofservice
设置成0,关闭该功能
*有效的DN类型:voice over ip service
trunk
[oos-force]
Default Value: 0
Valid Values: 0–30
当oss-check生效的时候,SIPServer将等待设置的时间后将之前检测为outofservice的device设置成outofservice 状态
[recovery-timeout]
Default Value: 0
Valid Values: 0–86400 seconds
决定了device在outofservice状态的时间
*有效的DN类型:
Voice over ip service
trunk
Extension
ACD Position
[override-call-type]
Default Value: 0
Valid Values:
0 CallTypeUnknown
1 CallTypeInternal
2 CallTypeInbound
3 CallTypeOutbound
SIPServer将内部DN直接呼叫RoutingPoint的呼叫设置成相应的呼叫类型
[password]
Default Value: None
SIP Endpoint注册密码
[prefix]
Default Value: None
指定当呼叫MCU时候的前缀号码,当呼叫trunk的时候用这个option区分不同的网关,如果多个网关指定同一个号码开头,号码位长最长的网关将被选中
[priority]
Default Value: 0
决定了SIPServer选择device in round-robin 的方式,优先级相同的device将被轮寻,数字越小,优先级越高
[record]
Default Value: false
[refer-enabled]
Default Value: true
true:DN使用REFER机制
false:DN使用re-Invite
场景:
make a call
initiates a consultation call
transfer to another destination during single-step transfer
[reject-call-incall]
Default Value: false
当设置成true,该DN只能同时接到一个呼叫
[reject-call-notready]
Default Value: false
当设置成true,DN上的动作如果agent的状态是logout,Notready,ACW将被决绝
[request-uri]
在INVITE消息中指定URI地址,例如在播放vedio的时候用来指定vedio文件的位置:
annc@<stream_manager_hostport>;play=<file)
*不要设置该参数的DN
voice over ip service:moh
treatment
mcu
[service-type]
mcu,softswitch,music,moh,treatment,recorder,application
[sip-cti-control]
talk,hold
talk:T_libary client request answer call,The SIP method NOTIFY is used
hold:hold call 用NOTIFY(event hold)来处理,RetrieveCall用NOTIFY(event talk)来处理
[sip-ring-tone-mode]
Default Value: 0
0:SIPSerever将连接sm来播放振铃音
1:SIPServer等待SIPEndpoint,超时将连接sm
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