Siebel Error:CmdData:MakeCallToSROwner has incorrect syntax.

Problem:

When you setup CTI on non-enu env, you might found the CTI toolbar cannot be loaded. And you will found following log from SComm_CCHENG.log

 

Error:

(15:57:51) ERROR:Failed on processing configuration data, source="Cࣣ æròm {@ÙsèrÑàmè} àßòù¶ $R {$R Ñùmßèr}………"AGENT_12582922[07/13/2011 01:51:50:461]:ERROR:CmdData:MakeCallToSROwner has incorrect syntax.AGENT_12582922[07/13/2011 01:51:50:471]:ERROR:Failed on invoking InitConfig in Comm. Server Svc., err=7537051, msg=Çómmúníçátíón: Çónfígúrátíón érrór ín 'CTI_CCA'…(SBL-CSR-00411), input= 

Reason:

As mentioned in Error message, CmdData:MakeCallToSROwner has incorrect syntax.

 

Solution:

Please go to Admin-Communications > Command Data sub view, then locate to Command Data 'MakeCallToSROwner'.

You will see Param.CallNotifyText = Cࣣ æròm {@ÙsèrÑàmè} àßòù¶ $R {$R Ñùmßèr}………"

But {@ÙsèrÑàmè} and {$R Ñùmßèr} are not correct, since both of them aremacro, not a text string.

So, after change these incorrect sting as english, this problem should not be shown,