SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store
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2013-3-6PROBLEMPUBLISHED3
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Applies to:
Siebel CRM - Version 8.0 [20405] to 8.2.2.2 SIA[23016] [Release V8]Information in this document applies to any platform.
***Checked for relevance on 06-Mar-2013***
Symptoms
When Running the Siebel Server Configurator, It Fails Showing the Error: "SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store"
Cause
There is an error with the DB parameters during the Gateway and Enterprise configuration.
The configurator cannot locate a login (because it cannot reach the DB), so the Server configurator fails to start
Solution
Steps to solve the issue:
- Run the Gateway configurator
- Delete the Enterprise configuration
- Run the Gateway configuration again
- Delete the Gateway server
- Create a new Gateway server, checking that the DB server and hostname are correct
- Create a new Enterprise, checking that the DB server and hostname are correct.
- Run the Siebel server configurator
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