CRM Account, Opportunity and Activity Mangement

Generally Account is referred in three stages.
1) Suspect (account in ‘Startup’ stage).
2) Prospect (account in ‘Prospective’ stage).
3) Customer (confirmed customer – sales order created)

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Opportunity creation is involved after the business partner (client) is created and moved to Prospective stage .This Opportunity helps to keep track of the client and helps a lot to complete the sales cycle with sales order.

An Opportunity describes the following:
-Prospective customer (prospect)
-Probability (estimated)
-Customer requested service & products
-Potential sales volume

There are four stages in Opportunity:
-Prospect 
-Evaluate
-Prove
-Close

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Activity management refers to activities created and maintained against customer, contacts and opportunities as a way to keep track of interactions with customers.
The two types of activities in Activity Management are:
- Task For Employee
- Business Activity