MAPI,SAPI,and TAPI Developer's Guide(NO.1)

MAPI,

       SAPI,  and

                            TAPI    Developer's Guide

by Michael C. Amundsen

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C  O  N  T  E  N  T  S

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Introduction to MAPI, SAPI, and TAPI Developer's Guide

Chapter 1  Windows Communications Overview

• MAPI Message Services
• TAPI Telephony Services
• SAPI Speech Services
• MCI Multimedia Services
• Applications Covered in This Book
• Development Tools
• Hardware and Software Tools
• What's Not Covered in This Book
• How to Use This Book

Chapter 2  Introduction to Windows Open Services Architecture (WOSA)

• What Is WOSA?
• The WOSA Model
  • The Client API Makes Requests
  • The Server SPI Responds to Requests
  • The Interface DLL Talks to Both the API and SPI
• WOSA Services
  • Common Application Services
  • Communication Services
  • Vertical Market Services
• Benefits of WOSA
  • Isolated Development
  • Multivendor Support
  • Upgrade Protection
  • Leveraging WOSA in Your Own Applications
• Summary

Chapter 3  What is MAPI

• MAPI Services and Windows
  • Flexibility
  • Consistency
  • Portability
• Messages
  • Text Messages
  • Formatted Documents and Binary Files
  • Control Messages
• MAPI Applications
  • Electronic Mail Clients
  • Message-Aware Applications
  • Message-Enabled Applications
  • Other Types of Message Applications
• Summary

Chapter 4  MAPI Architecture

• The MAPI Client
  • Messages and Attachments
  • Storage Folders
  • Addresses
• The MAPI Server
  • Message Transport
  • Message Stores
  • Address Books
• The MAPI Spooler
• Summary

Chapter 5  Using the Microsoft Exchange Forms Designer

• Introduction
• What Is the Microsoft Exchange Forms Designer?
  • EFD Design Wizards
  • The QuickHelp Feature
  • Extending EFD with Visual Basic
• Using the Microsoft Exchange Forms Designer to Create a Custom Form
  • Using the Microsoft Exchange Forms Designer Wizard
  • Modifying the Job Request Form
  • Completing the Job Request Form Fields
  • Setting Form and Window Properties of the Job Request Form
  • Adding Online Help to the Job Request Form
  • Installing the Job Request Form
  • Testing the Job Request Form
  • More Forms Designing Techniques
• Designing Microsoft Exchange Folders
  • Creating and Managing Folder Views
  • Installing Forms in Folders
• Summary

Chapter 6  Creating MAPI-Aware Applications

• The Simple MAPI API Calls
  • The User-Defined Types
  • The API Functions
• Creating Mail-Aware Applications
  • Creating QIKMAIL.XLS with Excel
  • Adding MAPI Services to Existing Visual Basic 4.0 Programs
• Summary

Chapter 7  Creating a Simple MAPI Client with the MAPI Controls

• The Visual Basic MAPI Controls
  • The MAPISession Control
  • The MAPIMessage Control
• Building a Simple MAPI Client Application
  • Laying Out the Forms
  • Coding the Main Support Routines
  • Coding the MAPIMAIN.FRM Events
  • Coding the Main Button Bar
  • Coding the Reader Form
  • Running the Simple Mail Client
  • Additional Features
• Summary

Chapter 8  The OLE Messaging Library

• Introduction
• The Session Object
  • The Session Object Methods
  • The Session Object Properties
• The InfoStore Objects and Collections
  • The InfoStores Collection
  • The InfoStore Object
• The Folder Objects and Collections
  • The Folders Collection Object
  • The Folder Object
  • The Inbox and OutBox Folders
• The Message Objects and Collections
  • The Messages Collection Object
  • The Message Object
• The Recipient Objects and Collections and the Address Object
  • The Recipients Collection Object
  • The Recipient Object
  • The AddressEntry Object
• The Attachment Objects and Collections
  • The Attachments Collection Object
  • The Attachment Object
• Summary

Chapter 9  Creating a MAPI Mailing List Manager with the OLE Messaging Library

• Introduction
  • Laying Out the MLM Form
  • Coding the Support Routines
  • Coding the Edit Routines
  • Coding the MAPIStart and MAPIEnd routines
  • Coding the SendMail Routines
  • Coding the Inbox Routines
  • Adding New Subscribers
  • Dropping Subscribers
  • Listing Archives
  • Sending Requested Archives
• Running the MLM Application
  • Testing the MLM Application
• Summary

Chapter 10  Building a MAPI-Enabled Fourm Tool

• Discussion Groups versus E-Mail
  • Folders as Destinations
  • Using the ConversationTopic and ConversationIndex Properties
  • Update versus Send
• The Discuss Project
• The MAPIPost Code Library
• The Discuss and Msgs Forms
  • Laying Out the Discuss Form
  • Coding the Discuss Form
  • Laying Out and Coding the Msgs Form
• Building the Other Forms
  • The Note Form
  • The Options Form
  • The About Dialog Box
• Testing the Discuss Forum Tool
• Summary

Chapter 11  Creating a MAPI Email Agent

• Designing the Email Agent
  • Features of the MAPI Email Agent
  • Storing the Rules in a Control File
• Coding the MAPI Email Agent Forms
  • The Main Form
  • The Add Rule Form
  • The Setup Form
• Coding the Support Routines
  • The Initialization Routines
  • The List-Handling Routines
  • The Message Processing Routines
• Installing and Testing the MAPI Email Agent
  • Setting Up Your Email Folders
  • Building MAPI Email Agent Actions, Tests, and Rules
  • Running the MAPI Email Agent
• Summary

Chapter 12  Creating Windows Messaging Client Extensions

• What Are Exchange Client Extensions?
  • How Microsoft Exchange Client Extensions Work
  • Advantages of Microsoft Exchange Client Extensions
  • The Microsoft Exchange Client Contexts
  • The Microsoft Exchange COM Interface
  • Mapping Contexts to COM Interfaces
  • Message Event Extensions
  • Property Extensions
  • Registering Extensions
• Creating the Message Signing Extension
  • Building the Initial Header File
  • Coding the Main DLL Routines
  • Laying Out and Coding the Property Sheet Dialog Box
• Installing and Testing the Message Signing Extension
  • Running the Message Signing Extension
• Summary

Chapter 13  Part II Summary-The Messaging API

• Chapter 3, "What Is MAPI?"
• Chapter 4, "MAPI Architecture"
• Chapter 5, "Using the Microsoft Exchange Forms Designer"
• Chapter 6, "Creating MAPI-Aware Applications"
• Chapter 7, "Creating a Simple MAPI Client with the MAPI Controls"
• Chapter 8, "The OLE Messaging Library"
• Chapter 9, "Creating a MAPI Mailing List Manager with the OLE Messaging Library"
• Chapter 10, "Building a MAPI-Enabled Forum Tool"
• Chapter 11, "Creating a MAPI E-Mail Agent"
• Chapter 12, "Creating Microsoft Exchange Client Extensions"

Chapter 14  What Is SAPI

• Speech Recognition
  • Word Separation
  • Speaker Dependence
  • Word Matching
  • Vocabulary
  • Text-to-Speech
  • Voice Quality
  • Phonemes
  • TTS Synthesis
  • TTS Diphone Concatenation
• Grammar Rules
  • Context-Free Grammars
  • Dictation Grammars
  • Limited Domain Grammars
• Summary

Chapter 15  SAPI Architecture

• Introduction
• High-Level SAPI
  • Voice Command
  • Voice Text
• Low-Level SAPI
  • Speech Recognition
  • Text-to-Speech
• Speech Objects and OLE Automation
  • OLE Automation Speech Recognition Services
  • OLE Automation Text-to-Speech Services
• Summary

Chapter 16  SAPI Basics

• SAPI Hardware
  • General Hardware Requirements
  • Software Requirements-Operating Systems and Speech Engines
  • Special Hardware Requirements-Sound Cards, Microphones, and Speakers
• Technology Issues
  • SR Techniques
  • SR Limits
  • TTS Techniques
  • TTS Limits
• General SR Design Issues
• Voice Command Menu Design
• TTS Design Issues
• Summary

Chapter 17  SAPI Tools-Using SAPI Objects with Visual Basic 4.0

• OLE Voice Text Object
  • Using the Visual Basic Object Browser
  • Using the Register Method to Connect to the TTS Engine
  • Using the Enable Property to Start and Stop the TTS Engine
  • Using the Speak Method to Play Text
  • Adjusting the Speed of Voice Playback
  • Adding Playback Controls for TTS Services
  • Getting TTS Status Reports with the IsSpeaking Property
  • Establishing a TTS Callback in Visual Basic 4.0
• OLE Voice Command Objects
  • Creating the Voice Command Menu Object
  • Using the Register Method to Connect to the SR Engine
  • Using the Awake Property to Start and Stop SR Processing
  • Creating the Menu Object
  • Adding Commands to the Voice Menu Object
  • Using the CommandSpoken Property to Respond to Menu Commands
  • Establishing an SR Callback in Visual Basic 4.0
  • Creating List Commands for the Voice Menu Object
  • Removing Commands from the Voice Menu Object
• Summary

Chapter 18  SAPI Behind the Scenes

• Control Tags
  • The Voice Character Control Tags
  • The Phrase Modification Control Tags
  • The Low-Level TTS Control Tags
• Grammar Rules
  • General Rules for the SAPI Context-Free Grammar
  • Creating and Compiling a SAPI Context-Free Grammar
  • Loading and Testing SAPI Context-Free Grammars
• International Phonetic Alphabet
• Summary

Chapter 19  Creating SAPI Applications with C++

• The TTS Demo Project
• The VCMD Demo Project
• Summary

Chapter 20  Building the Voice-Activated Text Reader

• Designing the Application
  • Adding TTS Services
  • Adding SR Services
• Coding the MDISpeech Module
  • Declaring the Global Variables
  • Coding the InitSAPI and UnInitSAPI Routines
  • Coding the InitVoice Routine
  • Coding the InitVText Routine
  • Coding the VTextAction Routine
• Modifying the MDINote Forms
  • Modifying the MDI Form
  • Modifying the NotePad Form
• Testing the SAPI-Enabled MDI NotePad
• Summary

Chapter 21  Part III Summary - The Speech API

• Chapter 14, "What Is SAPI?"
• Chapter 15, "SAPI Architecture"
• Chapter 16, "SAPI Basics"
• Chapter 17, "SAPI Tools-Using SAPI Objects with Visual Basic 4.0"
• Chapter 18, "SAPI Behind the Scenes"
• Chapter 19, "Creating SAPI Applications.with C++"
• Chapter 20, "Building the Voice-Activated Text Reader"
• The Future of SAPI

Chapter 22  What Is TAPI?

• The Telephony API Model
  • Lines
  • Phones
• TAPI and the WOSA Model
• Typical Configurations
  • Phone-Based Configurations
  • pc-Based Configurations
  • Shared or Unified Line Configurations
  • Multiline Configurations
• Telephone Line Services
  • The Telephone Switching Network
  • Plain Old Telephone Service (POTS)
  • Digital T1 Lines
  • Integrated Services Digital Network (ISDN)
  • Private Branch Exchange (PBX)
• Summary

Chapter 23  TAPI Architecture

• Assisted Telephony Services
• Basic Telephony Services
  • The Basic Telephony Line Device API Set
  • The Basic Telephony Line Device Structures
  • Basic Telephony Line Device Messages
• Supplemental Telephony Services
  • Supplemental Telephony API for Line Devices
  • Supplemental Telephony API for Phone Devices
  • The Supplemental Telephony Phone Device Structures
  • The Supplemental Telephony Phone Device Messages
• Extended Telephony Services
• Summary

Chapter 24  TAPI Basics

• Using TAPI to Place Outbound Calls
  • Calling lineInitialize to Start the TAPI Session
  • Calling lineNegotiateAPIVersion to Check TAPI Services
  • Using lineOpen to Locate an Appropriate TAPI Line Device
  • Setting Call Parameters with the LINECALLPARAMS Structure
  • Using lineMakeCall to Place the Call
• The TAPIOut Project
  • The Initial Declarations
  • The User Dialog Box and the WinMain Procedure
  • The PlaceCall Function
  • The ShowProgress and SetVarProps Procedures
  • The lineCallBackProc Procedure
• Testing the TAPIOut Project
• Summary

Chapter 25  TAPI Hardware Considerations

• Modems and the UniModem Drivers for Win95 and WinNT
  • A Quick Review of How Modems Work
  • The Universal Modem Drivers and TAPI Service Providers
• Basic Data Modems
• Data Modems with Voice
• Telephony Cards
• Summary

Chapter 26  TAPI Tools-Using the TAPILINE Control

• The TAPILINE Control
  • Installing the TAPILINE Control
  • The TAPI Control's TapiCallBack Event
  • The TAPILINE.OCX Properties
  • The TAPILINE.OCX Methods
  • The TAPILINE DLL Functions
• The TAPILINE Test Project
  • The DLL Declarations and General TAPI Constants
  • The Line Structures and Constants
• The TAPILine Function Module
  • The TAPICallBackHandler Function
  • A Sample CallState Message Function
  • The Clean and OffSet Functions
• Laying Out the TAPILine Form
• Coding the TAPILine Form
  • Adding the Support Routines
  • Adding the Form Event Code
  • Adding the Button Event Code
  • Displaying Call Information and Address Status
  • Displaying TAPI Dialog Boxes
• Summary

Chapter 27  TAPI Behind the Scenes--The TELEPHON.INIFile

• Building the TAPI Dialog Utility Program
  • Laying Out the TAPI Dialog Utility Form
  • Coding the TAPI Dialog Utility Project
• The TELEPHON.INI File
• TAPI Service Provider Information
  • The Providers Section
  • The Provider-Specific Section
• Handoff Priorities Information
• Dialing Location Information
  • Modifying the Location Values with the lineTranslateDialog Method
• Credit Card Dialing Instructions
  • Understanding the TAPI Dialing Rules
  • Testing the Calling Card Settings of TAPIDLG.EXE
• Summary

Chapter 28  Using TAPI to Handle Incoming Calls

• Process Flow for Inbound Calls
• The TAPIANS Project
  • Creating the TAPIANS Form
  • Coding the TAPIANS Form
  • Testing TAPIANS
• Summary

Chapter 29  Writing TAPI-Assisted Applications

• The Assisted Telephony API Calls
  • Testing the Assisted TAPI Functions
• Creating the QikDial Application Using Excel 95
• Writing the TeleBook Application Using Visual Basic 4.0
  • Creating the TeleBook Class Module
  • Coding the TeleBook Main Form
  • Coding the TeleBook Phone Entry Form
  • Coding the Phone Log Form for TeleBook
  • Coding the Support Routines for the TeleBook Application
  • Running the TeleBook TAPI Application
• Summary

Chapter 30  Creating TAPI-Enabled Applications

• Designing the TAPIFONE Application
• The libTAPI Module
• frmTAPI-The Main Form
  • Laying Out the frmTAPI Form
  • The frmTAPI Menu
  • Coding the frmTAPI Form
• The Call and About Dialog Boxes
  • Laying Out and Coding the Call Dialog Box
  • Laying Out and Coding the About Dialog Box
• Testing TAPIFONE
• Summary

Chapter 31  Third Party TAPI Tools

• The Visual Voice Telephony Toolkit for Windows
  • The Voice Control
  • The Test Control
  • The Vlink Control
  • The Voice Workbench
  • The Voice Monitor
  • The TAPI Examiner and the Stylus Trace Applications
• Pronexus' VBVoice Development Kit
  • The VBFrame Control
  • The VBVoice Controls
  • The Process of Building a VBVoice Application
  • VBVoice and Voice Files
  • VBVoice Test Mode
• Microsoft Phone
  • Adding Announcement, Message, and AutoFax Mailboxes
  • Configuring the Microsoft Phone Answering Machine
• Summary

Chapter 32  Part IV Summary-The Telephony API

• Chapter 22, "What Is TAPI?"
• Chapter 23, "TAPI Architecture"
• Chapter 24, "TAPI Basics"
• Chapter 25, "TAPI Hardware Considerations"
• Chapter 26, "TAPI Tools-Using the TAPILINE Control"
• Chapter 27, "TAPI Behind the Scenes-The TELEPHON.INI File"
• Chapter 28, "Using TAPI to Handle Incoming Calls"
• Chapter 29, "Writing TAPI-Assisted Applications"
• Chapter 30, "Creating TAPI-Enabled Applications"
• Chapter 31, "Third-Party TAPI Tools"
• The Future of Telephony and TAPI

Chapter 33  Design Considerations for Integrated Communications Applications

• Introduction
• General Considerations
  • Rules of Complexity
  • Native API versus High-Level Tools
  • Standalone versus Extensions and Add-ins
• MAPI versus Comm API
• Assisted TAPI versus Full TAPI
• When to Use the Speech API
• Summary

Chapter 34  Building the FaxBack Application

• Introduction
• Project Resources
  • The VBVoice Controls
  • The FAX.VAP Voice Prompt File
  • The SMAPI Support Modules
• Starting the FaxBack Project
• Coding the FaxBack Support Module
• The FaxBack Form
  • Laying Out the FaxBack Form
  • Setting the VBVoice Control Properties
  • Coding the FaxBack Form
• The About Dialog Box
• Testing the FaxBack Application
• Summary

Chapter 35  Creating the Voice Phone Application

• Project Resources
• Coding the Library Modules
  • The AssistedTAPI Module
  • The CallBack Modules
• Building the LibVPhone Module
  • Adding the Voice Command Routines
  • Adding the Voice Text Routines
  • Adding the Database Engine Routines
  • Adding the TAPI and Form Support Routines
• Laying Out the VPhone Form
• Coding the VPhone Form
• Laying Out the Support Forms
  • The VRec Form
  • The VHelp Form
  • The VAbout Form
• Testing Voice Phone
• Summary

Chapter 36  The Talk Mail Project

• Design Considerations
  • Project Forms and Resources
• Coding the LibTalkMail Module
• The tmView Form
  • Laying Out tmView
  • Coding tmView
  • Coding the Form Events
  • The Control Building Code
  • The Menu Support Routines
  • Coding the Control Events
• The tmNew and tmRead Forms
  • Laying Out tmNew
  • Coding tmNew
  • Laying Out tmRead
  • Coding tmRead
• The tmAbout Box
• Testing Talk Mail
• Summary

Chapter 37  Integration Summary

• Design Issues
• The FaxBack Application
• The Voice Phone Application
• The Talk Mail Project
• Some Final Remarks

appendix A  MAPI Resources

• Books
• Web Links
• Other Online Resources

appendix B  SAPI Resources

• Books
• Web Links
• Other Online Resources
• Software and Hardware Resources

appendix C  TAPI Resources

• Books
• Web Links
• Other Online Resources
• Software and Hardware Resources

appendix D  The CD-ROM Contents

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This book is dedicated to Joe and Ida LaSala in thanks for their love, support, and generosity over the last twenty years.

Copyright © 1996 by Sams Publishing

FIRST EDITION

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President and Publisher Richard K. Swadley Publishing Team Leader Greg Wiegand Managing Editor Cindy Morrow Director of Marketing John Pierce Assistant Marketing Managers Kristina Perry, Rachel Wolfe

 

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Acquisitions Editor Sharon Cox Development Editor Tony Amico, Andrew Fritzinger Software Development Specialist Steve Straiger Production Editor Mary Ann Faughnan Indexer Chris Barrick Technical Reviewer John Charlesworth Editorial Coordinator Bill Whitmer Technical Edit Coordinator Lynette Quinn Resource Coordinator Deborah Frisby Editorial Assistants Carol Ackerman, Andi Richter, Rhonda Tinch-Mize Cover Designer Tim Amrhein Book Designer Alyssa Yesh Copy Writer Peter Fuller Production Team Supervisor Brad Chinn Production Stephen Adams, Debra Bolhuis, Mona Brown, Michael Dietsch, Jason Hand, Daniel Harris, Susan Knose, Casey Price, Laura Robbins, Susan Van Ness

 

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Acknowledgments

Putting this book together took lots of help from many talented people. Although I can't list them all, I want to take a moment to single out a few of the individuals who made this work possible.

First, I want to thank Jefferson Schuler and Bill Zembrodt of Pioneer Solutions. They accepted my challenge to build a simple TAPI OCX tool that would allow Visual Basic programmers virtually the same access to Microsoft's Telephony API services as C++ programmers. The result is the TAPILINE.OCX that is included on the CD-ROM that accompanies this book. They spent several long days and late nights developing this handy tool and I thank them for all their work and assistance.

Next, I must thank all those in cyberspace who answered my queries about telephony, speech systems, and electronic mail. Many of the concepts that appear in this book were hashed out in extensive messages over the Internet, and I thank all those who assisted me in my efforts. I could name many who helped, but I will refrain from doing so lest they be blamed for any of my mistakes within these pages.

I also want to thank the people at Sams Publishing. It takes a great number of talented individuals to get a book from the idea stage to the store shelves, and I consider it a privilege to be able to work with the folks at Sams. Completing this book took more time and effort than any of us originally suspected and more than once it seemed like the book would never be done. I am especially indebted to Sharon Cox for her continued help and support. I doubt this book would be in your hands today were it not for her assistance.

Finally, I need to acknowledge the special contributions made by my family. Without their support, patience, and understanding, I could not have completed this book. (And now that I have completed it, I have a long list of promises that I must live up to!)

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About the Author

Mike Amundsen works as an IS consulting and training specialist for Design-Synergy Corporation, a consulting and project management firm specializing in information technology services. He has earned Microsoft certifications for Windows operating systems, Visual Basic, SQL Server, and Microsoft Exchange Server. Mike's work takes him to various locations in the U.S. and Europe where he teaches Windows programming and helps companies develop and manage Windows-based client/server solutions.

He is co-author of Teach Yourself Database Programming with Visual Basic 4 in 21 Days, published by Sams, and was a contributing author for Visual Basic 4 Unleashed and Visual Basic 4 Developer's Guide from Sams Publishing. Mike is the contributing editor for Cobb's "Inside Visual Basic for Windows" newsletter, and his work has been published in "Visual Basic Programmer's Journal" magazine, "VB Tech" magazine, and "Access Developer's Journal."

When he's not busy writing or traveling to client sites, Mike spends time with his family at his home in Kentucky. You may write to Mike at his CompuServe address 102461,1267, at [e-mail] on the Internet, or you can visit his Web site at www.iac.net/~mamund/.

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Introduction to MAPI, SAPI, and TAPI Developer's Guide

This book covers the three most exciting programming services available on the Microsoft Windows platform-messaging (MAPI), speech (SAPI), and telephony (TAPI). Each of these APIs provides a specialized set of services that expand the reach of the Windows operating system in a way that makes it easier to write programs that work without having to deal with the differences between hardware provided from third parties.

The addition of these services as part of the basic operating system not only is a boon to programmers-it is of great interest to users, too. Computers that can handle messages and telephones, and that can generate and understand simple speech, are computers that, ultimately, are easier to use. Learning how you add these vital features to your applications will give your software a greater reach and appeal that can make a real difference to your target audience.

This book is arranged in the following parts:

• Part I-Introduction covers some preliminary issues regarding the Windows Open Services Architecture (WOSA) upon which all three of the API sets are based.
• Part II-The Messaging API (MAPI) contains chapters that describe the MAPI service model, review existing client and server software that implements the MAPI model, and show you how to use common developer tools for building MAPI-compliant applications. There are also several chapters devoted to creating commonly used MAPI-based programs, including e-mail clients, a broadcast mailing list manager, an e-mail-based discussion forum tool, and an e-mail agent. You'll also learn how to use the Microsoft Exchange Forms designer and discover how you can use C++ to create built-in extensions to the Windows Messaging client interface.
• Part III-The Speech API (SAPI) covers the Microsoft Voice product available for Windows 95. You'll learn the details of the API model and how you can use it to create applications that use Text-to-Speech (TTS) and Speech Recognition (SR) engines to add a voice to your pc applications. You'll use both C++ and Visual Basic to build programs that respond to voice commands and read printed text back to users.
• Part IV-The Telephony API (TAPI) outlines the API set that allows Windows programmers to add inbound and outbound telephony features to their applications. You'll learn about the telephony object model, and how to build simple dialing applications and basic inbound call handlers. Along the way you'll learn how to select telephony hardware and third-party TAPI development tools that will make it easier to build and maintain TAPI-compliant applications.
• Part V-Creating Integrated Applications covers design issues you need to keep in mind when designing Windows applications that combine messaging, telephony, and speech services. You'll learn how to build a FaxBack service using MAPI and TAPI; an integrated voice response system that uses TAPI to allow users to call in and request data from the computer and have the results spoken over the phone; and an application that combines all three extension services to create an integrated voice and telephony application that uses voice commands to place outbound telephone calls.
• Part VI-appendixes contains lists of third-party vendors for each of the three API sets and pointers to printed and online documentation sources, along with a handful of e-mail and Web addresses that you can use to keep current on these three technologies.

I encourage you to contact me via the Internet or through my Web site. I hope you enjoy this book, and I look forward to hearing from you soon.

Mike Amundsen
[e-mail]
www.iac.net/~mamund/

 

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