Telephone

TELEPHONING Useful telephone phrases
Making contact	Hello/Good morning/Good afternoon This is ... Could I speak to ...... please? I'd like to speak to ... please.  I'm trying to contact .....
Giving more information	•  I'm calling from Tokyo/Paris/New York/Sydney       •  I'm calling on behalf of  (Mr. X ...)
Taking a call	X speaking Can I help you?
Asking for a name/information	Who's calling please? Who's speaking? Where are you calling from? Are you sure you have the right number/name?
Giving information	•  I'm calling from Tokyo/Paris/New York/Sydney       •  I'm calling on behalf of  (Mr. X ...)
Asking the caller to wait	Hold the line please Could you hold on please Just a moment please
Connecting	Thank you for holding The line's free now  ..... I'll put you through
Giving negative information	I'm afraid the line's engaged.   Could you call back later? I'm afraid he's in a meeting at the moment I'm sorry.  He's out of the office today I'm afraid we don't have a Mr/Mrs/Miss ... here I'm sorry.  There's nobody here by that name. Sorry.  I think you've dialled the wrong number.
Telephone problems	The line is very bad.  Could you speak up please? Could you repeat that please? I'm afraid I can't hear you. Sorry.  I didn't catch that.  Could you say that again please?
Leaving/taking a message	Can I leave/take a message? Would you like to leave a message? Could you give him/her a message? Could you ask him/her to call me back? Would you like him/.her to call you back? Could you tell him/her that I called? Could you give me your name please? Could you spell that please? What's your number please?