win7 x64从IE10升级IE11失败

win7 x64 从IE10升级IE11失败。

主要事实及线索：

1. kb2533623不能直接安装。提示 此更新不适用于你的计算机。用 dism.exe 安装解压之后的cab成功。

2. 微软官方要求的所有IE11所需的依赖包都已经安装。

3. 官方带签名的IE11独立安装程序无法成功安装。

4. 安全模式下进行升级或独立安装，无效。

5. 无法从控制面板的“程序和功能”卸载IE10。

6. IE安装日志有错误14081。windows update升级IE11提示错误9c59。

7. 问题似乎是卡在了 The neutral cab failed to install。

 

最终决定放弃升级。

 

-------------------------------- 以下备查 --------------------------------

KB2670838     

KB2729094     

KB2786081

https://support.microsoft.com/zh-cn/kb/2847882

80070643

C:\Windows\system32>fsutil.exe resource setautoreset true c:\

c:\windows\IE11_main.log
00:25.101: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE1C189.tmp\IE11-neutral.Extracted.cab
00:25.132: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1C189.tmp\IE11-neutral.Extracted.cab /quiet /norestart
00:32.277: INFO:    Process exit code 0x00003701 (14081) [The referenced assembly could not be found. ]
00:32.277: ERROR:   Neutral package installation failed (exit code = 0x00003701 (14081)).
00:32.277: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:32.293: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:32.324: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:32.324: INFO:    Waiting for Active Setup to complete.
00:32.402: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:32.402: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
00:32.464: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:32.495: INFO:    SQM Upload returned 403
00:36.396: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1C189.tmp
00:36.411: INFO:    Unable to remove directory C:\Windows\TEMP\IE1C189.tmp, marking for deletion on reboot.
00:36.411: INFO:    Released Internet Explorer Installer Mutex

 

kb2533623

Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18933 >= 6.1.7601.17617 (True)

http://wenku.baidu.com/link?url=14Pck98wsV030u_4y-GqtqH5-7n_Y7dEs1VbvwLexZQDzWjy45VokahUJHJNmFniqyS-OivviP1YzY8cM7AW6LhUZHFHfNXm5tiBK2XaRjG

E:\Downloads>expand.exe -F:* Windows6.1-KB2533623-x64.msu E:\Downloads\kb2533623
E:\Downloads>dism.exe /online /Add-Package /PackagePath:E:\Downloads\kb2533623\Windows6.1-KB2533623-x64.cab
E:\Downloads>shutdown.exe /r /f /t 1

IE11-Setup-Full64.1422605207.EXE
显示成功，但未更新到11

00:24.477: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE14A68.tmp\IE11-neutral.Extracted.cab
00:24.492: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE14A68.tmp\IE11-neutral.Extracted.cab /quiet /norestart
00:28.595: INFO:    Process exit code 0x00003701 (14081) [The referenced assembly could not be found. ]
00:28.611: ERROR:   Neutral package installation failed (exit code = 0x00003701 (14081)).
00:28.642: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:28.657: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:28.720: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:28.720: INFO:    Waiting for Active Setup to complete.
00:28.720: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:28.720: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
00:28.720: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:28.735: INFO:    SQM Upload returned 403
00:32.121: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE14A68.tmp
00:32.136: INFO:    Unable to remove directory C:\Windows\TEMP\IE14A68.tmp, marking for deletion on reboot.
00:32.152: INFO:    Released Internet Explorer Installer Mutex

复制IE11-neutral.Extracted.cab
C:\Windows\system32>dism.exe /online /add-package /packagepath:C:\Windows\Temp\IE11-neutral.Extracted.cab

部署映像服务和管理工具
版本: 6.1.7600.16385

映像版本: 6.1.7601.18489

正在处理 1 (共 1) - 正在添加程序包 Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428
[===                        5.3%                           ]
发生错误 - Microsoft-Windows-InternetExplorer-Package-TopLevel 错误: 0x80073701

错误: 14081

找不到引用的汇编。

可以在 C:\Windows\Logs\DISM\dism.log 上找到 DISM 日志文件

这一句
Package Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428
with CBS state 2(CbsInstallStateResolved)
being mapped to dism state 1(DISM_INSTALL_STATE_NOTPRESENT)

http://answers.microsoft.com/en-us/windows/forum/all/i-get-error-9c59-when-updating-internet-explorer/03d4473a-867b-44a5-9a37-913e9a5879cf

C:\Windows\system32>pkgmgr /UP:Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428

sfc /scannow 无错误