Wi-Fi Calling

Wi-Fi Calling allows you to make and receive calls; access unlimited high-speed data; and send and receive messages over a wireless internet connection. Using Wi-Fi Calling is easy! Simply connect to an available Wi-Fi network of your choice, confirm Wi-Fi Calling is enabled on your phone, and continue to use all of your favorite device features!

What do I need to use Wi-Fi Calling?

To use Wi-Fi Calling, you need a supported T-Mobile Wi-Fi Calling-capable phone and Wi-Fi Internet access.

Why does Wi-Fi Calling need an e911 address?

When you dial 911 while using Wi-Fi Calling, your location may not be automatically provided to the dispatcher.

How are calls and messages over Wi-Fi Calling billed?

Calls

• For Simple Choice plans, Wi-Fi calling uses monthly plan minutes for the following:
  • Calls made from the U.S. to U.S. numbers
  • Calls made from the US to international numbers (subject to international rates)
  • Calls made from outside the U.S. to U.S. numbers (not charged roaming)
• All incoming calls received over Wi-Fi calling are $0.
• Wi-Fi calls placed to countries other than the U.S. from outside the U.S. are subject to the following:
  • If you have a Simple Choice rate plan:
    • Wi-Fi calls made from any Simple Global country to any other country are $0.20/min (same as cellular).
    • Wi-Fi calls made from non-Simple Global countries to other countries are charged atWorld Class rates.
  • If you do not have a Simple Choice rate plan, Wi-Fi calls made to other countries are charged atWorld Class Calling rates.
• Keep in mind, you must disable data roaming when traveling internationally to avoid incurring data roaming charges. 

Messages

• All text messages (SMS) and picture messages (MMS) received over Wi-Fi are $0.
• SMS/MMS sent to the U.S. over Wi-Fi from anywhere are $0.
• Wi-Fi messages sent to countries other than the U.S. from outside the U.S. are subject to the following:
  • $0 if the messages are sent while roaming in a Simple Global country
  • $0.50 if the messages are sent while roaming in a non-Simple Global country

 For Pay In Advance prepaid lines, calls made over Wi-Fi deduct from the plan bucket just like regular calls.