Windows不能识别手机分析思路与解决方法

来源：互联网发布：江苏软件行业协会编辑：程序博客网时间：2024/05/16 19:23

USB数据线插上手机，看到电脑有反应（有时候还能听到提示声音），但是在文件资源管理器中就是找不到手机。

电脑有反应，出现了 “安全删除硬件并弹出媒体” 标志，说明电脑知道有新的设备连接了USB。

资源管理器中没有手机的标志，不能查看手机中的文件。注意：这里默认手机以文件传输模式（MTP）连接电脑。

原因分析：三种可能：1.手机中没有MTP驱动程序；2.数据线有问题，最好使用原装的数据线；3.电脑未能正确地安装MTP驱动程序。

一个一个地看。1.手机中没有MTP驱动程序，这个可能性最小，因为几乎所有的手机都内置了MTP驱动。2.数据线有问题，这个容易解决，只要使用原装的数据线，就可以排除可能；最有可能的是3，因为我的系统不是纯净版，而是GHOST，盗版，你懂的~

至此，又有两种思路，1.重装系统，或者升级至更高版本（如 win 10），或者找一个纯净版的GHOST；2.针对性的分析并解决问题。第一种方法可能需要重新安装所有应用程序，第二种方法需要具备驱动程序的相关知识。

本文只介绍第二种方法。我用的系统是 windows 8.1 ，手机是魅族 MX6 ，仅供参考~

第一步，找到对应的安装LOG文件

打开 C:\Windows\Inf，搜索“ setup” ：

setupapi.dev.log 就是我们要寻找的 LOG 文件，里面记录着手机 MTP 驱动程序的安装过程，如果未能正确安装，也会记录详细的出错信息，根据这些出错信息，我们就能针对性的解决问题。

第二步. 打开LOG文件，找到出错信息

可以看到，这个LOG文件比较大，因为LOG文件是按照时间顺序记录的，所以可以从最后面往前找。

出错信息：

>>>  [Device Install (DiShowUpdateDevice) - USB\VID_2A45&PID_0C02&MI_00\7&105006D8&0&0000]>>>  Section start 2016/11/01 19:19:13.223      cmd: "C:\Windows\system32\mmc.exe" "C:\Windows\system32\compmgmt.msc" /s     dvi: {DIF_UPDATEDRIVER_UI} 19:19:13.224     dvi:      No class installer for 'δ֪Ƚ֯ԌѲɭݾԌѲѼ'     dvi:      No CoInstallers found     dvi:      Default installer: Enter 19:19:13.225     dvi:      Default installer: Exit     dvi: {DIF_UPDATEDRIVER_UI - exit(0xe000020e)} 19:19:13.226     ndv: {Update Driver Software Wizard for USB\VID_2A45&PID_0C02&MI_00\7&105006D8&0&0000}     ndv:      Driver package 'd:\mx6 driver\usb drivers\wpdmtp.inf' exists under 'C:\Windows\System32\DriverStore\FileRepository\wpdmtp.inf_amd64_ed4b0e8d88a686b3\wpdmtp.inf'.     dvi:      Searching for hardware ID(s):     dvi:           usb\vid_2a45&pid_0c02&rev_????&mi_00     dvi:           usb\vid_2a45&pid_0c02&mi_00     dvi:      Searching for compatible ID(s):     dvi:           usb\ms_comp_mtp     dvi:           usb\class_ff&subclass_ff&prot_00     dvi:           usb\class_ff&subclass_ff     dvi:           usb\class_ff     dvi:      Class GUID of device changed to: {eec5ad98-8080-425f-922a-dabf3de3f69a}.     dvi:      {Plug and Play Service: Device Install for USB\VID_2A45&PID_0C02&MI_00\7&105006D8&0&0000}     ndv:           Driver INF Path: C:\Windows\INF\oem7.inf     ndv:           Driver Node Name: wpdmtp.inf:ed86ca11c005ffe7:MTP:5.2.5326.4762:usb\vid_2a45&pid_0c02&mi_00     ndv:           Driver Store Path: C:\Windows\System32\DriverStore\FileRepository\wpdmtp.inf_amd64_ed4b0e8d88a686b3\wpdmtp.inf     dvi:           Searching for hardware ID(s):     dvi:                usb\vid_2a45&pid_0c02&rev_????&mi_00     dvi:                usb\vid_2a45&pid_0c02&mi_00     dvi:           Searching for compatible ID(s):     dvi:                usb\ms_comp_mtp     dvi:                usb\class_ff&subclass_ff&prot_00     dvi:                usb\class_ff&subclass_ff     dvi:                usb\class_ff     dvi:           Class GUID of device changed to: {eec5ad98-8080-425f-922a-dabf3de3f69a}.     ndv:           {Core Device Install} 19:19:16.328     dvi:                {DIF_ALLOW_INSTALL} 19:19:16.347     dvi:                     Using exported function 'WpdClassInstaller' in module 'C:\Windows\system32\wpd_ci.dll'.     dvi:                     Class installer == wpd_ci.dll,WpdClassInstaller     dvi:                     Using exported function 'CoDeviceInstall' in module 'C:\Windows\system32\WUDFCoinstaller.dll'.     dvi:                     CoInstaller 1 == WUDFCoinstaller.dll     dvi:                     CoInstaller 1: Enter 19:19:16.354     dvi:                     CoInstaller 1: Exit     dvi:                     Class installer: Enter 19:19:16.354     dvi:                     Class installer: Exit     dvi:                     Default installer: Enter 19:19:16.357     dvi:                     Default installer: Exit     dvi:                {DIF_ALLOW_INSTALL - exit(0xe000020e)} 19:19:16.357     dvi:                {DIF_INSTALLDEVICEFILES} 19:19:16.359     dvi:                     CoInstaller 1: Enter 19:19:16.359     dvi:                     CoInstaller 1: Exit     dvi:                     Class installer: Enter 19:19:16.360     dvi:                     Class installer: Exit     dvi:                     Default installer: Enter 19:19:16.360!    inf:                          Empty Section! [MTP.Files.Kernel]!    inf:                          Empty Section! [MTP.Files.XPRT_USB]!    inf:                          Empty Section! [MTP.Files.Core]!    inf:                          Empty Section! [MTP.Files.UMDFDDriver]     dvi:                     Default installer: Exit     dvi:                {DIF_INSTALLDEVICEFILES - exit(0x00000000)} 19:19:16.363     dvi:                {DIF_REGISTER_COINSTALLERS} 19:19:16.364     dvi:                     CoInstaller 1: Enter 19:19:16.365     dvi:                     CoInstaller 1: Exit     dvi:                     Class installer: Enter 19:19:16.366     dvi:                     Class installer: Exit     dvi:                     Default installer: Enter 19:19:16.366     dvi:                          {DIF_DESTROYPRIVATEDATA} 19:19:16.368     dvi:                               CoInstaller 1: Enter 19:19:16.368     dvi:                               CoInstaller 1: Exit     dvi:                               Class installer: Enter 19:19:16.369     dvi:                               Class installer: Exit     dvi:                               Default installer: Enter 19:19:16.369     dvi:                               Default installer: Exit     dvi:                          {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 19:19:16.370     dvi:                     Default installer: Exit     dvi:                {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 19:19:16.370     dvi:                {DIF_INSTALLINTERFACES} 19:19:16.370     dvi:                     Using exported function 'CoDeviceInstall' in module 'C:\Windows\system32\WUDFCoinstaller.dll'.     dvi:                     CoInstaller 1 == WUDFCoinstaller.dll     dvi:                     CoInstaller 1: Enter 19:19:16.371     dvi:                     CoInstaller 1: Exit     dvi:                     Class installer: Enter 19:19:16.372     dvi:                     Class installer: Exit     dvi:                     Default installer: Enter 19:19:16.372     dvi:                     Default installer: Exit     dvi:                {DIF_INSTALLINTERFACES - exit(0x00000000)} 19:19:16.373     dvi:                {DIF_INSTALLDEVICE} 19:19:16.374     dvi:                     CoInstaller 1: Enter 19:19:16.374     dvi:                     CoInstaller 1: Exit     dvi:                     Class installer: Enter 19:19:16.406     dvi:                          {Install DEVICE}     inf:                               Processing REGISTERDLLS section [MTP.RegisterComServers]. Module: '%11%\wpdconns.dll', flags: 0x0001, timeout: 300s, Arguments: '(null)'.!!!  inf:                               Failed to load the OLE Control 'C:\Windows\system32\wpdconns.dll'.!!!  inf:                               Error 126: The specified module could not be found.!!!  inf:                               Failed to register OLE server 'C:\Windows\system32\wpdconns.dll'.!!!  inf:                               Error 126: The specified module could not be found.     inf:                               Processing REGISTERDLLS section [MTP.RegisterComServers]. Module: '%11%\wpdmtpus.dll', flags: 0x0001, timeout: 300s, Arguments: '(null)'.     inf:                               Processing REGISTERDLLS section [MTP.RegisterComServers]. Module: '%11%\wpdmtp.dll', flags: 0x0001, timeout: 300s, Arguments: '(null)'.     inf:                               Processing REGISTERDLLS section [MTP.RegisterComServers]. Module: '%12%\UMDF\wpdmtpdr.dll', flags: 0x0001, timeout: 300s, Arguments: '(null)'.     dvi:                               {Writing Device Properties}     dvi:                                    Strong Name=oem7.inf:ed86ca11c005ffe7:MTP:5.2.5326.4762:usb\vid_2a45&pid_0c02&mi_00     dvi:                               {Writing Device Properties - Complete}     inf:                               AddService=WUDFRd,0x000001fa,WUDFRD_ServiceInstall  (wpdmtp.inf line 149)     dvi:                               Add Service: Modified existing service 'WUDFRd'.     inf:                               AddService=WpdUsb,0x000001f8,MTP.WpdUsb.AddService,MTPEventlog.AddService  (wpdmtp.inf line 150)!!!  dvi:                               Add Service: Binary 'C:\Windows\system32\DRIVERS\wpdusb.sys' for service 'WpdUsb' is not present.!!!  dvi:                               Error while installing services.!!!  dvi:                               Error 0xe0000217: A service installation section in this INF is invalid.!!!  dvi:                               Cleaning up failed installation!!!  dvi:                               Error 0xe0000217: A service installation section in this INF is invalid.     dvi:                          {Install DEVICE exit (0xe0000217)}!!!  dvi:                          Cleaning up failed installation (e0000217)!!!  dvi:                     Class installer: failed(0xe0000217)!!!!  dvi:                     Error 0xe0000217: A service installation section in this INF is invalid.     dvi:                     CoInstaller 1: Enter (Post Processing) 19:19:16.449     dvi:                     CoInstaller 1: Exit (Post Processing)     dvi:                {DIF_INSTALLDEVICE - exit(0xe0000217)} 19:19:16.450!!!  ndv:                Error(e0000217) installing device!!    ndv:                Queueing up error report since device installation failed...     ndv:           {Core Device Install - exit(0xe0000217)} 19:19:16.453     dvi:           {DIF_DESTROYPRIVATEDATA} 19:19:16.454     dvi:                CoInstaller 1: Enter 19:19:16.454     dvi:                CoInstaller 1: Exit     dvi:                Class installer: Enter 19:19:16.454     dvi:                Class installer: Exit     dvi:                Default installer: Enter 19:19:16.457     dvi:                Default installer: Exit     dvi:           {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 19:19:16.458     ump:      {Plug and Play Service: Device Install exit(e0000217)}!!!  ndv:      Device install failed for device.!!!  ndv:      Error 0xe0000217: A service installation section in this INF is invalid.     ndv:      Installing NULL driver.     dvi:      {Plug and Play Service: Device Install for USB\VID_2A45&PID_0C02&MI_00\7&105006D8&0&0000}!    ndv:           Installing NULL driver!     dvi:           {DIF_ALLOW_INSTALL} 19:19:16.500     dvi:                Using exported function 'WpdClassInstaller' in module 'C:\Windows\system32\wpd_ci.dll'.     dvi:                Class installer == wpd_ci.dll,WpdClassInstaller     dvi:                No CoInstallers found     dvi:                Class installer: Enter 19:19:16.505     dvi:                Class installer: Exit     dvi:                Default installer: Enter 19:19:16.508     dvi:                Default installer: Exit     dvi:           {DIF_ALLOW_INSTALL - exit(0xe000020e)} 19:19:16.509     dvi:           {DIF_REGISTER_COINSTALLERS} 19:19:16.509     dvi:                Class installer: Enter 19:19:16.510     dvi:                Class installer: Exit     dvi:                Default installer: Enter 19:19:16.510     dvi:                Default installer: Exit     dvi:           {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 19:19:16.511     dvi:           {DIF_INSTALLDEVICE} 19:19:16.511     dvi:                No CoInstallers found     dvi:                Class installer: Enter 19:19:16.511!    dvi:                     Installing NULL driver!     dvi:                     Install Null Driver: Removing device sub-tree. 19:19:16.518     dvi:                     Install Null Driver: Removing device sub-tree completed. 19:19:16.522     dvi:                     Install Null Driver: Restarting device. 19:19:16.530     dvi:                     Install Null Driver: Restarting device completed. 19:19:16.535     dvi:                     Install Device: Starting device. 19:19:16.536     dvi:                     Install Device: Starting device completed. 19:19:16.544     dvi:                Class installer: Exit     dvi:           {DIF_INSTALLDEVICE - exit(0x00000000)} 19:19:16.545     dvi:           {DIF_DESTROYPRIVATEDATA} 19:19:16.546     dvi:                Class installer: Enter 19:19:16.546     dvi:                Class installer: Exit     dvi:                Default installer: Enter 19:19:16.549     dvi:                Default installer: Exit     dvi:           {DIF_DESTROYPRIVATEDATA - exit(0xe000020e)} 19:19:16.550     ump:      {Plug and Play Service: Device Install exit(00000000)}     ndv: {Update Driver Software Wizard exit(e0000217)}<<<  Section end 2016/11/01 19:19:22.532<<<  [Exit status: FAILURE(0xe0000217)]

呃，出错信息有点多，但是不用担心，关键信息就几行。那么，怎么确定这一段就是MTP驱动安装的LOG呢？

方法：打开设备管理器：( 如果不知道，请自行百度，懒癌患者戳这个：http://jingyan.baidu.com/article/54b6b9c0d94c6e2d583b4783.html
）

带有黄色感叹号的“未知设备” 就是我们的手机了（注意，也许你的情况不一样，不在 “其他设备” 分类下面，也不叫 “未知设备” ，但是，肯定会有黄色感叹号标识！实在有疑问需要帮助，请留言）。右键-->属性-->详细信息-->硬件ID：

手机的硬件ID：VID=2A45 PID=0C02 (补充一下基础知识，硬件ID由VID和PID两部分构成），所以，回到我刚才贴出的出错信息：

因此，我们确信，这一段出错信息就是我们要研究的出错信息！

接着，寻找出错信息，瞄准带有ERROR的信息：

注意看：Failed to copy file 'd:\mx6 driver\usb drivers\WpdMtp.dll' to 'C:\Users\sam\AppData\Local\Temp\{2f83342d-8f7e-7d48-bfa0-ea76d88b7a37}\WpdMtp.dll' ，原因就是缺少WpdMtp.dll !!!

尽管过程曲折，然而觅得真凶的痛快感也是无与伦比的！

解决方案：寻找另外一台可以识别手机的电脑，拷贝过来！ ( C:\Windows\System32）