GENERAL SUMMARY
Provide technical guidance and solution design assistance insupport of global BRS presales activities. This includes designand/or consultative review of existing architectures while drivingarchitectural convergence, encouraging architectural excellence andconsistency, and collaborating on new architectures within theteam, product spaces and business unit. Provides technical and/orbusiness consultative services during the pre-sales and/orpost-sales cycle. Provides technical or business analyticaldirection and recommendations for specific product groups orbusiness objectives in order to improve the total customerexperience.
PRINCIPAL DUTIES ANDRESPONSIBILITIES
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· Align with account teams sales approach and sense of urgency whileassisting sales teams and cross functional stakeholders in theplanning and design of BRS solutions.
· Leverages the latest EMC BRS product and competitive productknowledge in BRS solution design and quality assuranceactivities
· Develops strong value add relationships spanning presales,engineering, delivery, leadership teams and cross functionalstakeholders both within and across business units
· Leverages relationships to facilitate knowledge transfer to salesteams, customers, engineering and delivery
· Researches, comprehends, maintains and utilizes EMC and industryawareness in matching customers business requirements to EMC BRSsolutions that meet and exceed customer expectations
· Champions improvements in product spaces based on metrics obtainedproviding presales consultation
· Drive presales efficiency by providing solution design guidance andrepeatable solutions in the form of both custom and referencearchitectures
· Maintains a global repository of repeatable solutions
· Ensures effective coordination and communication between internaltechnical teams engaged to increase consultation value
· Ensures proposed solutions when implemented will address therequirements of the business applications they support
· Contributes to training curriculum and conference content and aidsin the delivery of that content
· Presents business value and metrics to internal teams
· Provides key input to develop methodologies for evaluating currentand future products within their practice
· Actively works to educate others on BRS design use cases, potentialproblems and resolutions. Responsible for sharing information andbest practices with others. May be required to support and instructless experienced co-workers, through classroom training sessions oron-the-job mentoring
· Proactively alerts Product Managers, Project Managers and salesteam of potential problems based upon strong working knowledge ofsoftware/hardware compatibility and solution scalability within thecontext of the customer's environment
· Function as the lead technical expert in the pre-salesqualification and is responsible for the evaluation of thetechnical architectural design, strategies and plans that will be adelivered in the engagement.
· Performs other duties as assigned
Required Skills
· Must have excellent interpersonal and communication skills,including facilitation skills and relationship development skillswith both technical and non-technical personnel
· Ability to clearly and concisely communicate (written and oral)technical information to both technical and non-technicalaudiences
· Must have experience sizing Backup and Recovery solutions
· Must possess a working knowledge of the principles of customerservice backed by experience
· Understanding of EMC's portfolio and its value to the customer
· Strong industry knowledge inclusive of similar technologies offeredby other storage and Backup/Recovery solution vendors
· Ability to collaborate, communicate, cooperate and work effectivelyin a diverse team environment
· Ability to see the big picture, conceptualize and document creativesolutions
· Initiative to constantly seek and acquire knowledge of emergingtechnologies
· Experience evaluating customer requirements and workingcollaboratively in the development of solutions that lead torevenue
· Relevant experience in the design, administration, installation,and support of Backup and Recovery solutions that span multiplelocations
Qualifications:
· Bachelors Degree in computer science, related field of study orequivalent industry experience
· 4+ years experience in an industry related and job relevantconsulting role
· Advanced level experience with NetWorker, Avamar, Data Domain,HomeBase and DPA
· Experience implementing, maintaining and protecting multiplebusiness critical messaging and database applicationenvironments
· BRS product certification strongly desired
· Technology consultant level experience strongly considered
