Practical Service Level Management: Delivering High-Quality Web-Based Services

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Measure, manage, and improve the speed and reliability of web services
*Complete reference for creating relevant, effective Service Level Agreements
*Detailed discussions of both technical and business performance metrics and their statistical treatment
*Performance and management implications of various web services delivery infrastructures, including caching and load distribution
*Discussion of the transport infrastructure, including quality of service (QoS) technology and traffic shaping
*Instrumentation system design
*Measurement collection, aggregation, correlation, and use for real-time service level control and reporting
*Quick problem detection, "triage" problem diagnosis, and root-cause analysis
*Automated, policy-based system management
*Load testing, modeling, and capacity planning for web systems
*Calculation of return on investment for web infrastructure improvements
*Structured plan for implementation of SLM techniques

http://rapidshare.com/files/53730661/158705079X.zip