Siebel CTI: Step of Configure CTI for simulate mode
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Step of configure CTI using Simulate mode.
1 Create agent user, Administration-User -> Employees
when new employee, please use CCHENG, BCOOK, AFOSTER as user ID, passwd are same as userid, it is better not use your name as userid.
2 New configuration via Administration->Communications->All configurations
Please make the configurations name as RA_test,
import def file which located in ../siebsrvr/BIN/ENU/multichannelA.def
3 update information of the new configuration RA_test
(1)Parameters:
MaxCommToolbars: 100
(2)Profiles
Driver: Siebel CTI Connect
add parameter: Name: Driver:Simulate /Value: True
(3)Agents:
new agent which you created as Step1, also set telesets for the agent.
(4)Commands:
delete below command, or else agent can't login successfully.
LoginToWebCollab
LogoutFromWebCollab
LoginToUQ
LogoutFromUQ
4 Then log off and login with agent, in the CTI toolbar, click login, ready. Press button
To make inbound call, simply press short key 'Shift + F11'. Then incoming call icon will blink on CTI Toolbar, click on that icon to answer the call.
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